Introduction

This privacy policy notice is relevant to anyone who uses the Buzz website and application provided by Western Sydney Software Solutions Pty Ltd (ABN 75 661 896 117).

Western Sydney Software Solutions Pty Ltd (the company) aims to protect the privacy of all visitors to our website and application. Please read the following policy which explains how we use and protect your personal information. When you visit our App and agree to our Terms of Use or otherwise interact with us, you agree to our collection, use, storage and disclosure of your personal information in accordance with this policy. We will update this policy if our information handling practices change. Any revised privacy policy will take effect when it is published on the app or website. Please note that any websites, companies, or businesses that may be linked to, or use our app are subject to their own privacy policy.

Definitions

Western Sydney Software: The legal business name of Western Sydney Software Solutions Pty Ltd.
The company: Refers to Western Sydney Software Solutions Pty Ltd or Western Sydney Software. The providing company of the Buzz service.
The app: Refers to the Buzz application and/or website, including but not limited to https://buzz.ws3.au.
Product: Any service or physical product, or digital product provided by the company.
Merchant: This is a person or entity who has signed-up on the Buzz app and intends to use Buzz for commercial purposes. For all intents and purposes, the merchant is considered a third-party and is in no way sponsored, endorsed, contracted or employed by the company.
User: This is a person that accesses any feature or service provided by the Buzz app that does not require them to be signed into the Buzz app.
Customer: Either a merchant or a user..
Marketing: Also known as sales promotion. The act of the company participating in an event that aims to increase brand awareness, get a message out to a large audience or provide an incentive for customer loyalty.

Data and Information Collection

The Company collects personal information when you use the app, register for an account, or contact us. What we collect depends on how our services are used.

The company collects and handles your personal information when you access the website or the app, create an account, order and pay for products, and provide you with information about the app, or other services.

The company only discloses your personal information as described in our Privacy Policy, and you consent to these disclosures. Personal information and sensitive information voluntarily provided may be shared with our trusted partners. See the General Disclosure section below.

The company uses third party service providers in Australia and overseas to assist with IT, software development, web hosting, data storage, back-up and data analysis services. Western Sydney Software requires our service providers to have appropriate controls to protect your personal information in a manner that is consistent with our Privacy Policy and that they only use your information for authorised purposes. As a customer, you have a right to ask us to update or correct your personal information. To contact us with any questions or privacy related queries please email info@ws3.au.

Information Collected

The company collects personal information when you use the app, register for an account, or contact us.

‘Personal information’ is any information about you, from which you can be identified. Our collection of your personal information will depend on our relationship with you, the circumstances of collection, and the Services you use. We only collect the information we need for the function or activity we are carrying out. We may collect the following information:

Name
Email address
Mobile number
Residential or business address

Circumstances that information is collected under:

Account registration
Placing an order for services
Access the app
Providing contact information for order notifications

The personal information you provide may include your name, mobile number, residential address, business address and email address. The company will also collect the information you provide when you contact us for support or with questions, or seek to become a service provider. We collect personal information in person, over the phone, over email, via websites, via digital forms, or on hard copy forms.

The information we collect from your use of the app may include device information, what you have ordered and when, interaction with third party apps, communications with us, and app interactions with Western Sydney Software. If you haven’t registered for an account with us, we may still collect some information from your use of the app. Western Sydney Software may also collect cookies. A cookie is a tiny data file that resides on your device that allows us to recognise you when you use the App using the same device without you needing to login to your account. Cookies allow us to provide your device with access to the app, provide you with targeted content and help us understand and analyse the functioning of the App. Cookies may come from the app (first party cookies) or from third parties whose services we use (third party cookies). Western Sydney Software may also collect information including unique device identifiers, IP address, operating system version, device settings, time and duration of your app use.

Use Of Personal Information

Western Sydney Software uses your personal information for limited purposes including to provide you with our services, to communicate with you, and to improve the app. The purpose for which we collect, use, hold and disclose your personal information is to give effect to the interaction you have with us. This may include to provide and administer the app, provide information and notices about your account with the app, send you a receipt, send you a text message, understand your use of the app, advise you of promotions, work with our clients, maintain our records and comply with our legal obligations, and for any other purpose disclosed at the time the information is collected or to which you consent. We may perform statistical analysis of user activity and characteristics to measure interest in and use of the app and to inform others of such information, as well as the number of users who have been exposed to or have clicked on any particular areas within the app. Western Sydney Software may also use your personal information for related purposes that you would reasonably expect.

General Disclosure

Western Sydney Software shares your personal information with our trusted service providers in Australia and overseas to create, maintain, and provide our customer experience through the app. In certain limited circumstances, we will disclose your personal information to our trusted partners to deliver, administer and support both our activities. This may include delivering marketing and digital marketing services from which you can opt-in or out of at any time. This will be disclosed to you when using the app. Any information disclosed to a 3rd party will be dealt with in accordance with that 3rd party's Privacy Policy and in accordance with applicable privacy and spam laws. We may also disclose your personal information to third parties such as our contractors, agents and service providers who help us deliver, administer and support our activities including for example: to deliver marketing and digital marketing services, to conduct market research and analysis, to host our servers and website, to develop and maintain the app, to conduct data analysis and data matching services, and when required by law. Some of the third parties we disclose your personal information to may be based in or have servers located overseas. Western Sydney Software takes reasonable steps to ensure that our overseas service providers will only process your personal information for authorised purposes, and have appropriate technical, organisational and contractual means to protect your personal information. You consent to us disclosing your personal information to our overseas service providers on this basis. Western Sydney Software may share the data and personal information provided from Users only to Merchants that use the Buzz app. Western Sydney Software takes reasonable steps to ensure that the personal information provided to Merchants is only used for third-party marketing purposes not used for purposes relating to spam or fraud. Western Sydney Software is not liable for the use of this personal information after it is shared.

Marketing

The company may send you marketing information, but an option to unsubscribe will always be present. If required by the law in your jurisdiction, we will obtain your consent before sending you commercial electronic messages. We may send communications to you about our activities and services. If required by the law in your jurisdiction, we will seek your consent to receiving promotional and marketing material from Western Sydney Software. If we use your personal information for marketing purposes, we will give you the opportunity to opt out of receiving any further marketing material by using our unsubscribe facilities. If you choose to opt out of all communications or do not provide your consent to receiving communications (if applicable), please note that we may still contact you for other reasonable purposes, including for example to provide information about the validity of your account with us. Sometimes we may provide User information to Merchants for the purposes of marketing communication. We provide Users the option to opt-out of the sharing of this information through the option to permanently delete your data as detailed in the Data Retention section.. In this circumstance, we require that third party or Merchant to agree that your personal information be dealt with in accordance with that third party’s own privacy policy and in accordance with all applicable privacy and spam laws.

Data Retention

The company will hold your personal information for as long as is needed to provide our services and provide these services at any reasonable point into the future since you last used our services. The company will either destroy or de-identify your data and information once the purpose of our collection has ended. Your personal information will be retained for as long is reasonably necessary for the purpose for which it was collected, or as required by law. When the company no longer needs your personal information, procedures will be enacted to either destroy or to permanently de-identify the data and information. The app provides a feature to Users where they can permanently delete their data from The app. This feature will remove all personal information provided by the User which is stored and maintained by Western Sydney Software only. This means that if between the time of collection and deletion of the information, this information was shared to a third-party or Merchant, it may still be stored by the third-party or Merchant.

Contact

Please contact info@ws3.au for any enquiries.